FAQs

Where is my order?
Once your order ships, you'll receive a tracking number that you can use to track its progress.

How long will it take to get my order?
In-stock pieces ship out within 3-7 business days unless noted.

How much is shipping?
Shipping is free!

Do you ship using sustainable materials?
Yes! We try to keep our shipping materials as simple as possible, our boxes + padding are 100% recyclable or compostable. Our dust bags are 100% cotton and can be re-used to keep personal goods in for travel. 

What's your return policy?
Please see our return policy here

Do you do custom orders or collaborations?
Yes! Reach out to us at hello@tinocobelmonte.com if you have any custom order inquiries. 

What if an item I want is sold out?
We'll try to put a pre-order whenever possible, but if you'd like to order something that's out of stock, please feel free to reach out to us at hello@tinocobelmonte.com and we can work something out. 

How do I care for my pieces?
Clean with a soft cloth and warm water. Due to its naturally porous nature, do not leave marble objects to soak and towel dry immediately. Avoid harsh chemicals and prolonged exposure to direct sunlight.

Are your manufacturing practices ethical?
Yes! This is incredibly important to us and we strive to work with smaller manufacturers we create a relationship with. We make sure to pay our manufacturers fairly and ensure that they uphold ethical practices with their employees and are engrained within their community. 

Do you sell wholesale?
Please reach out to us at hello@tinocobelmonte.com for any wholesale inquires